servicenow integration

[RekhaK]

we are setting up the final description which is a combination of multiple things ok
so this we are setting up in the description of the JSON body that we are sending for creating demand via post call

now the issue is json will only take the valid character so if user put some line break or any addition invalid character .it will threw an error .so if i will use regex so i cant use that because in the post call directly i can write code while setting up the JSON body and if there is a way to write also so how many character i have to remove .that is also a big issue
tell me how to do that

[VishalC3]

HI @RekhaK 

You can try encoding the data and then decode at receiving end. You can use below out of box methods.

Scope                      Encode Method                                                Decode Method

Global Scope	GlideStringUtil.base64Encode(string)	GlideStringUtil.base64Decode(encodedString)
Scoped Apps	gs.base64Encode(string)	gs.base64Decode(encodedString)

Thanks,

Vishal

[Tanushree Maiti]

Hi @RekhaK 

Before sending the description using JSon validator , you can validate whether its having any invalid char

OR

You can try with this:

r.setStringParameterNoEscape('desc', jsonEncode(current.description + ''));

Ref: https://www.servicenow.com/community/developer-forum/rest-script-help-the-payload-is-not-valid-json/...

OR

Try the code as mentioned in 

https://www.servicenow.com/community/developer-forum/line-breaks-in-json-response/m-p/2017202#M67412...

[RekhaK]

I have tried above solution, but no luck 

[Ankur Bawiskar]

@RekhaK 

so what manipulation you did before sending and which is not working?

share here