Content search for template

[alexandertr]

Our users have around 100 templates to auto fill a whole Case or Incident. 
Currently they face a issue that they can't keep track of them all.

Does anyone know if it is possible to enable content search for templates (sys_template)? Since they know what to search for, but can't have all in the title 

[Tanushree Maiti]

Hi @alexandertr 

Refer this links if it helps:

https://www.servicenow.com/community/developer-blog/how-to-configure-ai-search-view-templates-for-be...

https://www.servicenow.com/community/itsm-forum/use-reference-field-in-incident-form-templates-sys-t...