controlling the Creation of Change Task under Change Request

[Manohararuna]

Hello Everyone,

        Here i have one Requirement. Here i have Change request having option Approval and Change Task options in related list.

     Approval option having Requested, and Change Task having New and Edit options. New option is in disable state Until to approve the all Request.

    For this i want solution .

Thanks,

Dwaram Manohar Reddy.

[Dr Atul G- LNG]

Hi @Manohararuna 

You need to write code , in list controls

https://www.servicenow.com/community/developer-blog/how-to-hide-new-button-from-related-lists-using-...

[Dr Atul G- LNG]

https://www.servicenow.com/community/developer-forum/how-to-omit-a-new-button-by-setting-condition-s...

https://www.servicenow.com/community/developer-forum/script-omit-new-condition-in-list-control/m-p/1...

[sunnyt1]

Hi @Manohararuna , what exactly do you want? Could you explain more?

[Manohararuna]

Here RITM and Change Requests are getting create at the same part of Catalog creation.

Change Request before getting approved Change Tasks arre getting create under the Change Request. after that some try to cancelled the approval due to some reasons without closed teh opn Change Task under teh Change requests.

Here problem is Change tasks are in still open/in-progress state after closing the Change Requests.

so i don't want to create Change Task until to get the all approval are getting approved means Approval fields Changes from Requested to Approved and State filed changes from Approval to In-Progress. for this i want one solution like they are nit able to create Change task until to Change Request getting Approved.