Convert incident to request.

[abhisek]

Requirement:  For a particular workspace I have to convert incident to request using UI Action and when that incident is converted to request the state of that incident should be cancelled and work note will be populated with 'this incident is converted to request'.

How can I achieve it? Can anyone please help me out, it is urgent?

Thanks in advance.

Regards,

Abhisek Chattaraj.

[danielkizan]

Please note that this script works but ONLY when 'Client' is un-checked so the script executes on server side. 

Even if wrapping the script in a Function (for eg ConvertToINC()) and then adding ConvertToINC(); to the OnClick field, the 'Client' option will not work. 

[BillMartin]

Hi @abhisek  ,

I would like to share with you the common mistakes and the platform's best practices on how to convert an Incident to a Request.

Here is How: One Common Mistake: How to Convert an Incident to a Request (Using ITSM Service Operations Workspace...

Please mark as helpful and accept as solution if you find my response lucrative.

Regards,

Bill Martin