Copy Change Request attributes

[gianluca5]

Hello, everyone,
I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!

As a change requester, I want certain fields and related lists copied to the new change request when using "Copy Change" functionality.

1. Add The following field to be copied when a new change is created using "Copy Change" functionality:

Implementation plan

 2. Add The following field to be copied when a change task is copied:

Type (change_task_type).

[Alberto Consonn]

Hi Gianluca,

1) type sys_properties.list in Application Navigator and search the record com.snc.change_request.copy.attributes and add into Value the field name implementation_plan and press Update.

2) type sys_properties.list in Application Navigator and search the record com.snc.change_request.copy.rl.change_task.attributes and add into Value the field name change_task_type and press Update:

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Alberto Consonn]

Did this solve your question? Or do we need to follow-up on this?

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Fillipi]

Now it is not asking to Type, now it's asking to Service.

I tried the solution for the second part in different ways but it's not working.

Is it a place where I could see how to add the Service?

[BrandC]

You have to add business_service to com.snc.change_request.copy.rl.change_task.attributes then it will work.