Copy RITM variables to sc_task worknotes

[varma2]

Hi All,

I have requirment which need  to copy the all RITM varibles to sc_task worknotes.

Could you please help on this to achive the requirment.

Thanks all,

Varma

[varma2]

@Saurabh Gupta   it working but it copying multiple times in worknotes

Thanks.

[Saurabh Gupta]

screenshot please.

[Saurabh Gupta]

Also share the code, need to check if current.work_notes is within loop or outside. it should be outside.

[jaheerhattiwale]

@varma2 Tried and tested solution

Create a before insert business rule on sc_task table. And add below script

var ritm = new GlideRecord("sc_req_item");

if(ritm.get(current.request_item.toString())){

var itemOption = new GlideRecord("item_option_new");

itemOption.addQuery("cat_item="+ritm.item.toString());

itemOption.query();

var workNotes = "";

while(itemOption.next()){

workNotes += itemOption.question_text.toString() +" : "+ritm.variables[itemOption.name.toString()]+"\n";

}

current.work_notes = workNotes;

}

Please mark as correct answer if this solves your issue.

[varma2]

Hi @jaheerhattiwale 

Thanks for reply

i have Implimented your solution But its not working and its not copying RITM varibles to sc_task work note.

Please Suggest.