Copy RITM variables to sc_task worknotes

[varma2]

Hi All,

I have requirment which need  to copy the all RITM varibles to sc_task worknotes.

Could you please help on this to achive the requirment.

Thanks all,

Varma

[jaheerhattiwale]

@varma2 It worked?

[varma2]

Hi @jaheerhattiwale 

Yes it copying  the variable but it not occurate what i mean 

1. refernce variable values showing as SYS_id

2. varibles  not showing by ORDER

3.choices other varible type are showing zigzag,

Below are the example of cpoied vRIABLES.

Primary Business Line :
Used For : undefined
Approval group : 3144b2f4db795950b3f04641ba961993
Role :
Request Type : Grant access
Managed By Group : 0a757e83db1ac5d02d546ac2ca96198d
Other Buisness Lines :
: undefined
Requested For Location : Bengaluru - IND09
Primary Sales Area :
Specify any further remarks or details for this request : j
SPO User profile :
Support Group :
Requested For Title :
: undefined
: undefined
Other Sales Areas :
API : undefined
RAC : undefined
HOC : undefined
For OsiSoft PI, the application names represent the different roles.
Click on this <link> to see more detailed information about these roles. :
INC : undefined
Start date :
Justification : ALL-NU-G-MFA_E5_PowerBI
CAN : undefined
FCE : undefined
Row Level Security information : ter
Start : undefined
: undefined

Thanks

[jaheerhattiwale · Accepted solution]

@varma2 Please try below updated code. It will fix the issues.

var ritm = new GlideRecord("sc_req_item");

if(ritm.get(current.request_item.toString())){

var itemOption = new GlideRecord("item_option_new");

itemOption.addQuery("cat_item="+ritm.cat_item.toString());

itemOption.addQuery("nameISNOTEMPTY");

itemOption.orderBy("order");

itemOption.query();

var workNotes = "";

while(itemOption.next()){

workNotes += itemOption.question_text.toString() +" : "+ritm.variables[itemOption.name.toString()].getDisplayValue()+"\n";

}

current.work_notes = workNotes;

}

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@varma2 Have you tried this?

If not please try this. This should fix your issue.

Please mark as correct answer if this solves your issue.

[Rahimunnisa Sha]

@varma2 

In your case if the Catalog task created from the workflow add the below script in the Catalog Task activity in workflow.

task.work_notes = "Variable1="+current.variables.variable1+'\n'+"Variable2="+current.variables.variable2+'\n'+"Variable3="+current.variables.variable3+..............

add the backend values of variables..