Create a change request through Script

[Reena Kumari2]

Hi Team,

My requirement is to create all 3 types of change through background script. Please advice on this.

Thanks&Regards

Reena Kumari

[RaghavSh]

Follow below code:

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'normal'; // replace if you want to create another tupe of change;
chg.short_description = "test";  // replace for any other short desc;
chg.insert();

[Reena Kumari2]

Hi Raghav,

Your script is working fine for creating normal change but it's not creating emergency and standard change , if I change the type in script. Please advice.

Thanks

Reena Kumari

[RaghavSh]

did you change the below line for standard and emergency:

chg.type = 'emergency';  // for emergency change 
chg.type = 'standard';  // for standard change 

[Reena Kumari2]

yes I have changed

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'standard'; // replace if you want to create another tupe of change;
chg.short_description = "test"; // replace for any other short desc;
chg.insert();

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'emergency'; // replace if you want to create another tupe of change;
chg.short_description = "test"; // replace for any other short desc;
chg.insert();