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‎10-06-2020 12:20 PM
There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the Customer comment fields disappears and the Work Notes-internal only field displays. I know this is done by clicking on Show all journal fields. However, I have a custom table that is not extended from the task table so I am creating my own version of these two fields.
My question is, how can I create the same 2 fields for my app? Ideally, both fields will show in the Activities stream just like an Incident ticket.
Solved! Go to Solution.
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‎10-08-2020 09:50 AM
This article from the product documentation explain how to add and configure activity formatter for any table where you need it. By default, it is only enabled for Task [task] and tables that extend it as well as for Approvals [sysapproval_approver] table.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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‎12-19-2023 09:45 PM
page no longer exists
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‎01-08-2024 07:46 AM
Thanks for the hint. Here is the new URL:
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
