Create a Service Request(SR) from Inbound email

P Das
Giga Expert

‎01-04-2023 10:52 PM

Hi All,

 

I want to create a Service Request(SR) from an inbound email. The SR form should be identical to the incident, the only difference will be the number prefix. Currently in our SNOW instance we only create incidents(INC). 

Could you please guide me in setting up this.

 

Regards,

PD

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jaheerhattiwale
Mega Sage
Mega Sage

‎01-04-2023 11:08 PM

@P Das You can check below link

 

https://pathwayscg.com/scripting-for-the-servicenow-cart/

 

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