In my script, i'm query'ing the sys_user table with user_name and user_password. this is my query var user_id='username';var pass='password@123'; var target = new GlideRecord('sys_user'); target.addQuery('user_name', user_id); target.add...
In my application i have username and password field and a login button. In the OnClick event of button, im trying to authenticate the credentials from servicenow sys_user table, Is there any way to do that?
Hi Folks, We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas? Thanks!
Is it possible to export the incidents from list view in XML format from the incident table and export all attachments with it?
I am sure this is an easy question for all you SN gurus out there...... Under what circumstances would an SLA get cancelled? We are starting to see instances of incidents with cancelled SLAs, both response and resolution. Sometimes it may be the re...
We recently upgraded to Eureka and now we are having issues with filters on Incidents. When we try to filter based on "Assignment Group" being blank we only get incidents created pre-upgrade. If I filter by doing a show matching on an incident withou...
I am currently building maintenance schedules for each of our business services. Each schedule might have multiple time slots for maintenance.I noticed that if I go into the schedule, I can use the UI action to call "show_schedule.do" and it appends ...
If i give the system a list of INC's is there a way to have it check if they are "anything other than 'Closed'" or "closed".
In the SDLC Scrum Process WIKI, it states:SDLC Scrum Process - ServiceNow Wiki"If required, scrum activities can be tied into IT Service Management processes such as Incident, Problem, and Change Management." But I can't find any description of how ...
Hello All! I am trying to help write a report for my manager that looks like the chart below. The idea is to provide a trend chart, by month, of SLAs that have achieved SLA. Using the provided reports in ServiceNow, I haven't quite been able to ...
Morning, I recently discovered that my survey links do not cooperate with our SAML/ADFS. Basically it lacks the deep-linking portion and rather than authenticating a user and redirecting them to the survey, it just leaves them at their self-servic...
We are currently using the Aspen version of ServiceNow and are getting ready to upgrade to Berlin. Since this will be our first time upgrading our instance, we want to create a post-upgrade validation checklist. Does anyone have one of these that can...
I want to pass a parameter on different forms, is it possible? i.e.I have the form A where is located the field "user name", what I'm looking for is to extract that parameter and assign it to other field on the form B, which is inherent from A form.A...
I'm running a domain separated instance and ran into an issue where, I believe, that contains would correct the issue however I'm not ready to put this change into production yet. The problem I'm trying to solve is this: I have workers who need to b...
Hi, We are looking to create a report for Change Management which will show the time between a change moving to 'Review' state and the 'Planned Start' date of the change record. We would like the time to be calculated for every change, so the info...
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