We have a template that we use for data uploads that we'd like to host/manage from inside the instance itself. We looked at Managed Docs but don't see any way to generate a link to the document.Is there any mechanism for our team to host Word, Excel,...
My company currently has 50 licenses. Of those 50, only 3 are unassigned. In order to 'conserve' some licenses (for at least 2 upcoming hires), we want to remove the itil role from our Knowledge Base Admins. Will removing the itil role effect the a...
Hi developers,do you have an idea about empty user information in sys_user_has_role table records? What it depends on? Solutions?Many thanks,Valentina
With Jakarta, the Additional Comments and Work Notes have moved to the Activity Stream. With the Work Notes, we add many notes to one record be it in Incident or Problem or a task for each. I would like to create an additional field like Work Not...
First of all, I am doing this in order to create a filter on the service catalog. I am looking for code that will refresh specific/all iFrames. Here is the problem.I have an iFrame on the left that contains a specific view of the user profile. I have...
I want the change request to go for a CAB approval after the Requester's manager approves it, however, I'm having three issues.1. It's skipping the CAB approval2. The state should change to Implementation, but it is changing to Waiting for Approval3....
Hi,We are starting to use the contracts application, and are sending notifications to the contract administrator and the user in the "renewal/extension contact" field. The issue is that the person in this field is often times not the contract adminis...
Hi All,In my instance when a user gives direct URL in the address bar , he is able to view that page which is there in the URL. For example - https://demo10.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=409fe30b0a0a2c3e287fe134cf88f1ca This ...
Hello All,I am exporting records from one of my custom tables via Export Sets.These records are being exported from my DEV ServiceNow Instance to a specific folder of a MID Server of mine, installed on a Windows Server.The exportation is happening th...
Is there a way to remove/delete an on-call schedule that I have setup? It seems there is no option to do that
Have created change template, now have to create change task template to the main change template. I have linked next child template and next related template field. That is not working.
This is my first discussion and I am new to this area of Service now. We are currently using Helsinki version.Our process:All requests submitted by our users must have the Manager's Approval prior to creating the RITM. If deemed necessary by the ...
I have a date field that I need to copy to a date time field. Is there a way to do this? Do I need to append the time before I copy?
Hi Friends.I am able to close 100's of Change requests by 'Scripts-background' using GlideRecord.But most of the change requests has Ctasks associated with it.can you please suggest me how to close ctask as well along with change requests.My script t...
I am working on a scheduled job that will allow me to create requests and request items, then under each request item I would create separate tasks under each of the request items, each to be assigned to different groups. I have been successful in cr...
