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Resolved! Surveys via text messages

Hello,I wondered if anyone has ever tried something like this in ServiceNow via some kind of bolt on or something?As much as I like the surveys, i often find emails are ignored within my business when sent from the Service Desk.I spoke to a company t...

carlm1984 by Mega Contributor
  • 1556 Views
  • 3 replies
  • 1 helpfuls

Resolved! Non-Production Instance not loading at all

I was in our Non-Production Instance doing some random testing. I went to Content Management to see what I could do with the login and Home page. I changed it - and after first it was loading into a ServiceNow Technology (self-service) kind of page. ...

Resolved! Show/Hide fields using UI Policy

I have a multiple choice variable and need to show/hide different fields based on the value of the Variable. Currently, there are 2 values options. Created the UI policiesCreated the UI policies and set the visibility per requirements. The problem is...

tiyasa by Giga Expert
  • 5393 Views
  • 7 replies
  • 1 helpfuls

User_name missing in sys_user table?

Hi wondering how this happened in our production environment. I was modifying the sys_user table dictionary option to allow searching against a user ID instead of our current name and email address for the requester field in incidents. In our Dev env...

rhysbrennan by Tera Expert
  • 2891 Views
  • 20 replies
  • 1 helpfuls

Dashboard not loading for some users

Some of our user see the following empty dashboard pictured below, it isn't loading it properly. If i impersonate them it loads fine though.We tried different browser and cache.do but no luck.Anything else we could do?

SBasso Homepage.PNG

Resolved! Is "Global Text Search" only available to ITIL users?

Wondering if anyone knows for sure or can point me to some documentation. Is Global Text Search (the magifying glass in the top right corner of the browser) only available for ITIL users? Can a non-itil user do a search like that? I'm on Helsinki - a...

adaml by Mega Expert
  • 6935 Views
  • 4 replies
  • 10 helpfuls

Why are assets/CI's a 1 to 1 and not 1 to many

So if the asset record holds the financial information and the CI stores the other information, what is the best way to track re-used of equipment.Example..ABC123 is the hardware asset created. It has invoice details, contract info, po, and monies sp...

loberle by Tera Expert
  • 1719 Views
  • 11 replies
  • 2 helpfuls

Resolved! get reference value from a different table

Hi everyone,I am trying to create a field on a category table and want to reference the default value of that field on a HR case tableFor example:Sub Category Value is REP1 for Category called Data/Report RequestI would like REP1 to populate on the H...

find_real_file.png find_real_file.png
karan_tarani by Kilo Contributor
  • 1999 Views
  • 6 replies
  • 2 helpfuls

Multi-Year contracts

I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select   "Annually" for the payment schedule, but if I...

loberle by Tera Expert
  • 1882 Views
  • 11 replies
  • 0 helpfuls