How do I add a list of CI's when I create a change template. I do not see where I can do this. It would be the "affected CI's" tab.
We are just starting the migration from Knowledge V2 to V3, developing our knowledge in Helsinki. I seem to remember that when you create a knowledge article, assign the knowledgebase and then assign the category, there was a tree picker for the ca...
HiI want to make a Survey for Change Request From and Auto Populate all the dates from the Schedule section of Change Request From .And even I want display the Change Request No (Dynamic) in the description field of Survey from ,as heading of the S...
Hello Support, Working on escalation and notification in Dublin usinghttp://wiki.servicenow.com/index.php?title=Legacy:Group_On-Call_Rotation 1. Created new rota called 'SolarWinds Node Down'2. Created roster associated with rota3. Activated busine...
Hi Guys,I have a requirement in which an approver is given 48 hrs to approve a request. If he fails to do so a notification is sent out to him and the timer is reset. This process of "48 hrs->notification->reset" continues until the approver approves...
I would like to create a report that is a pivot table showing the number of incidents each of my team has worked on with counts by priority. This should include any ticket they have updated, by only a count per incident, not per update. ( If Joe Sm...
There are lots of acceptable ways to write a date (depending on your locale). What methods do you use to allow your users to enter a date in multiple formats in a field and have it get saved in a standard format? I love how I can type almost anything...
Hello,I am trying to configure Mutual SSL Authentication to make a call from ServiceNow Sandbox to a 3rd party webservice. I did the following :1. Created a Self signed cert and added it as PKCS12 cert store and the root CA in Sandbox2. Added the pub...
Hi, we are starting project planning for the build of our service catalog. We have been live with ServiceNow for ITSM for six months. Can anyone provide words of wisdom, best practices and share their experiences? Please suggest any tools or resource...
Hi we have a requirement like in the ITIL home page we need to display a dot before incident number which is based on SLA durationNo Dot if SLA duration is <80% Amber (orange) dot when SLA hits 80% durationif SLA breached or touched 100% then a red...
We're rolling out ITSM/ITIL and the ServiceNow platform for the first time. The company would prefer to not use the name "ServiceNow" to refer to the system / webpage with our end-users (note - I'm not looking for guidance around the URL). I'm cu...
Does anyone have any guidelines that you use on determining when a Major Problem is really a Major Problem?
isMobile is working for Mobile UI only not for Mobile app. Is there is anything for Mobile app so that system should understand the person login through app.I have written ACL on incident table for Create operation, "New" button will be available whe...
Hi,One of my client has a requirement of onDemand push of approved software's using silent install with SCCM.I am not aware of how to add machine name to SCCM collection for said software to be pushed.Anyone who has impmented similar requirement in t...
Hello,We have an Wrapper Function with GlideRecord Query called within a For loop. The GlideRecord Query executes for the first time. However, for subsequent iterations .next(), .has next() returns false.Any suggestion on using a GlideRecord Query wi...
