Create incident by clicking on QR code

[Priyanka142]

Hi All,

Could you please let me know how to Create incident by clicking on QR code.

Thanks,

Priyanka

[Maik Skoddow]

Hi

take the following URL

https://<YOUR-INSTANCE>.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true

and enter it into an online QR code generator, for example: https://www.qr-code-generator.com/

Kind regards
Maik

[Ankur Swami]

Hi,

This is very easy, but instead of creating Incident directly you can redirect user to a Record Producer on Service Portal where the user can fill in the details and submit to create an incident.

Simple create a BAR Code for the URL of your Record Producer(Portal Record PRoducer link).

You can create the BAR code from different websites like below:

https://www.qrcode-monkey.com/

Please mark correct answer if it helps.

Thanks,

Ankur

[Jens Damhoej]

And if you would like it to be super easy for the user, so it opens an incident directly on an asset?

So the user scans the QR code on an asset and then it opens a prefilled incident with the asset and the user can select between few error choices..

Example:

ATM with asset tag ATM001 is broken. The user (authenticated user) scans the QR code and the incident form opens prefilled with the asset and caller. The user can select from 3 different errors: Screen, Outlet or other.

How can this be done?

[SumanthDosapati]

You can pass query parameters in URL.

Example :

https://<YOUR-INSTANCE>.service-now.com/incident.do?sys_id=-1&sysparm_query=short_description=test s...

Using this link, incident new form will be opened with prefilled short description as "test sd"

Similarly you can use it as per your requirement.

Regards,
Sumanth