Create Knowledge using Now Assist

[shivanisutar]

When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the current frame, the system opens a new browser tab.

After selecting a template in the new tab and selecting the draft with Now assist option

, the following error message appears:"There was a problem generating this article with Now Assist. You can write it yourself now if you'd like."

Expected Behavior: Clicking "Create Knowledge" should trigger a template selection modal within the Workspace current frame.

[Dr Atul G- LNG]

HI @shivanisutar 

Please try reinstalling the Now Assist plugin and check if the issue still persists. If it does, log a new support case, since this is an out-of-the-box feature and should work as expected. It may be a plugin or patch sync issue.