Create report-- inavoice case management table

[Nagoor Basha1]

Total Number of Queries Received

Total volume of invoice and payment queries received over a specific period.

These are stratagic reports

invoice case manage table--sn_ap_cm_ap_case

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha1 

Try :

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha1 

Try :

[Nagoor Basha1]

Backlog of Queries

Number of outstanding queries that remain unresolved.

[Dr Atul G- LNG · Accepted solution]

Try this way

Report type: Bar

[Nagoor Basha1]

Create report. table- sn_ap_cm_ap_case(invoice case management)

1. Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).

2. Resolution Time to Queries. Average time taken to respond to a customer query after it is received.

3.Repeat Query Rate.Percentage of customers who contact the team multiple times for the same issue.

4. Query Resolution Rate . Percentage of queries that are resolved successfully versus those that remain open or unresolved..