Hi All,
Hope all good. I've enabled the functionality as create a ticket via email. It's working as expected. When non account holder email send an email I should reply as you are not a valid user to update the ticket. I followed below steps but I tested it's not sending email to non account user. Can you please assist what should be an error not sending notification to From Address. Please advise.
1. Functionality enabled in inbound email action.
2. Event is created with the mentioned name. I tried with sn_customerservice_case
3. Notification created and mapped with Event. Event mapped with notification, Recipient also configured, Notification template also defined
Regards,
Suresh.
