Resolved! how can I check requested_for user has itil role or not using script?
Please help
Forum Posts
Sending SMS notification to NON US numbers
Hello community, We are using Geneva release for our project. Can some one help me is it possible to send sms notification non US numbers in geneva release?Thanks,Mahesh.
How to create a user input pop up window?
Hi All,I have a requirement when a HRcase reopened, user have to enter reason for reopening the case. When user click on "Reopen case" UI action it should pop up a window for user to enter reason for reopening (should have an "ok" or "cancel" butto...
Implementation Bootcamp Specialist learning new exam
Hi guys,I've seen the Implementation Specialist requirement and change it.The questions are focused on ITSM (Incident, Problem, Change, Knowledge...), but When I made the course it was focused on StartNow, SSO, ...Now, Where Can I learning the argume...
Resolved! New Hardware asset record model category
We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. The issue with that...
Resolved! Inbound Email Action condition needed
Hello SN Comm,I have an Inbound Email Action to update an HR Case when it is in Pending Customer state.When to run tab:Type: ReplyConditions: (Currently nothing)Actions tab:Field actions: State TO Work in ProgressScript:gs.include('validators');// Pe...
How to change model category for an asset after it is deployed
When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).Now I want to deploy it as an office computer, and would like to change the model category to Laptop.How can I change the model categor...
Resolved! Setting filter for change cab
Hi All ,Our cab is scheduled to happen on every Wednesday of the week.We have a requirement to add all change requests moved to Assess state before Close of business (18:00 GMT) or end of day the Wednesday BEFORE the CAB to the cab agenda. We are cap...
Resolved! Event in Queue State not Processing
I have a custom field "U_scheduled_date" in customer Service case table. I need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the ev...
Resolved! User can't see work notes in activity log
I got note from an end-user who is unable to see the work notes in the activity log.The date/time stamp is there, but the yellow box containing the work notes content is not showing.This is a user-specific issue, since other users can see the work_no...
stage Vs State
Hi All,Can You Explain What Is difference Between Stage Vs State In Service @now?ThanksAshok
Resolved! Dealing with overlapping schedules
I have a requirement to create on-call schedules for a group for the below :Mon-Fri : 08:30 - 15:30 CSTMon-Fri : 13:30 - 20:30 CSTI create schedule templates for both but using them in on-call schedule throws overlapping errors. Any suggestions how c...
Exporting Incident Form to PDF
Hello ServiceNow Family,Coming up with pretty easy question:I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).This is working fine for problem and for the Change.Where can i add the f...
Hiding Update and Save Buttons for Incidents in Resolved status.
I am trying to figure out how I can hide the Update and Save form buttons for incidents in a status of Resolved.Today, where an incident is resolved, our customers see both the update and save buttons, along with Accept Solution (when clicked the inc...
Resolved! Label for Variable Set
Been using a label to put at the top of a section of variables on a Service Catalog Item form. With CSS we color it like a banner and it spans both columns. However, when I attempt to do this for a group of variables in a variable set, the format...