Hi everyone, Is there a way to hide the form/contextual side panel by default when a user opens Agent Workspace? We currently have Agent Assist, Attachment and Template options available for our users and Agent Assist always opens by default when ope...
Hi Gurus, I would like to reproduce in Agent Workplace what we have in the legacy UI. On the Incident form (legacy UI) we have an icon on Configuration item and Service fields to open the Dependency view of the CI. I assume that the equivalent in Age...
Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...
So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...
Hello Experts, Any idea, Can record producer available for non logged in user? OR is yes then what role we should provide. I want to make it available for the consumer for CSP portal Thanks
Hi everyone, The aim is to integrate MS Azure chatbot into ServiceNow which uses CPI as middleware. This integration should take place with REST in order to get information from ServiceNow and reply to MS Azure chatbot questions. How can I do it? Reg...
As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...
when we raise a request , before submit a requesst save the request as draft.
Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...
Hello,Could somebody tell me how to I can reference the time_zone field on sys_user from a Catalog Item? time_zone is not showing up as an available Reference selection.Thanks!MIke
Whenever we create an outage/announcement, that information should show up on Virtual agent, like a welcome message when the user tries to initiate a chat. Is it possible/any leads on this.
Hello Everyone. I'm having the following requirement on Catalog Item Variable Form. There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...
I have Functional area List field on form, FTM and DTS,ODG as values if i select one value in Functional Area, approval should go for the related group. for eg. If i select FTM, the approval should go to FTM Group approval only. I have tried Switch b...
Hello All, On incident form i have created a new field called "Number of incidents caused by change" which is an integer. This filed should auto populate with the count of incident caused by change 1. New Field which gets the count of incidents 2.in...
I downloaded the Virtual Agent plugin now all my chat queues are starting with Virtual Agent and not Live Agent. I only want Virtual Agent to be enabled on the CSM Chat queue and to have our ITSM Chat queue go directly to Live Agents. In the oob CSM ...
