Create UI action Button in Change Request for KB Article template

ahmadfaiz20
Tera Contributor

‎05-13-2025 11:38 PM

Hi Everyone, 

We have a requirement for Change Request table.

Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatically attach to Knowledge Article page along with short description from the change form. 

I tried but only things I was able to succeed is to directly open the default Standard template and mapping the field,

But Requirement is to first redirect it to template selector and then add it to Selected template.

 

Please let me know if you have any suggestions or ideas to make it work.

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-14-2025 08:04 AM

Hi @ahmadfaiz20 

 

https://www.servicenow.com/community/itsm-forum/create-ui-action-button-in-change-request-for-kb-art...

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