P1

[saranya3d]

Hi Team,

Please let me know what are all the questions have to raise in the initial phase of Priority 1 call to share the update to the larger grp?

Thanks,

Saranya

[Dr Atul G- LNG · Accepted solution]

Hi @saranya3d 

Who all are impacted?

• Locations, users, groups, or departments?

Is it physical damage or a virtual issue?

Who is the MIM (Major Incident Manager) here?

Who are the technical leads?

Which team is working on this, and have we received any RCA (Root Cause Analysis) or fix?

When is the next update available?

Who will be available for support if the issue occurs again after some time?

Do we need to open the DR (Disaster Recovery) site?

There are many other factors to consider, but it mainly depends on the nature of the incident and your process.