creating a new page in Employee Center can called out the function from service catalog?

[Yee Man Chun]

Hi All,

I would like to create a page in my Employee Center. Understand that the page content are manged by HTML/ CSS, etc. Is there a way to just create a page in Employee Center and called out the services catalog OR any drag and drop designer available? 

[Dr Atul G- LNG]

Hi @Yee Man Chun 

Your statements are very wide in scope. Yes you can create pages.

Few Useful links

https://www.servicenow.com/community/hrsd-forum/create-a-page-and-add-in-quick-link-widget-in-employ...

To create a new web page in the Employee Center Portal of ServiceNow, follow these steps:

1. Navigate to the Service Portal Designer by clicking on the "Service Portal" application in the application navigator.
2. In the Service Portal Designer, locate the Employee Center Portal. This portal is typically named "employee".
3. Click on the Employee Center Portal to open its configuration.
4. Create a new page from service portal --> Pages
5. Optionally, you can specify a friendly URL in the "URL" field. This will determine the page's web address.
6. Configure the layout of the page by selecting a template from the "Template" drop-down menu. Templates define the structure and placement of widgets on the page.
7. Once you have selected a template, click on the "Create" button to create the new page.
8. The page editor will open, allowing you to add content and configure the widgets on the page.
9. To add content, drag and drop widgets from the widget palette on the left-hand side onto the page canvas.
10. Configure the properties of each widget to customize its behavior and appearance according to your requirements.
11. Save your changes , and preview the page and widget.  publish it.

https://www.servicenow.com/community/employee-center-forum/how-to-create-a-new-portal-page-in-employ...

https://www.servicenow.com/community/employee-center-forum/how-can-i-create-a-button-to-open-new-pag...

[Yee Man Chun]

May i try to elaborate more. The below is a create incident Service Catalog that i have listed in our ESC portal (Internal staff use)

Now i would like to create a new page with a dedicated URL for External party to access for create an incident. I have tried to explore Service Portal. In Service Portal designer, i only saw i can drag and drop the widgets. Is there a way to called out the service catalog that i have created or Convert the service Catalog to a widget so that i could drag and drop to the page ?

[ahefaz1]

@Yee Man Chun ,

What is  External party ?

Would you like to grant access to someone with a ServiceNow user record and the snc_external role, or to someone without any access/record in ServiceNow?

How will this user receive updates on the incident, and what will be the communication process between the agent and the user who initiates the incident?

Thanks,

[Yee Man Chun]

What i means external party is the clients out of our company.

We can create a local user in servicenow by putting their email to that particular user.  The external user can access to our servicenow create incident page and create the incident base on the forms.  The corresponding channel for clients can be via email