Creating a report: Group members without task assignment

[MARCHI Frederic]

Hello,

Sorry if my question is not in the right place.

For processing our requests, we assign tasks to a group, as well as to a member of that group (which I believe is the standard procedure).

I am looking to create a report that lists the members of this group who have never had any tasks assigned to them (and therefore never closed any).

I tried looking into sys_user_grmember and sc_task, but apart from requests closed by users, I haven't been able to find the opposite.

Would you have a solution, please?

Thank you.

[Community Alums]

Hi @MARCHI Frederic,

To generate a report of group members who have never been assigned or closed any tasks, implement the following solution:

• Create a Script Include named "GetNeverAssignedUsers" with Glide AJAX enabled and Sandbox enabled. Use the following script:

function GetNeverAssignedUsers(group) {
    var usersNeverAssigned = "";

    var grMembers = new GlideRecord('sys_user_grmember');
    grMembers.addQuery('group.name', group);
    grMembers.query();

    while (grMembers.next()) {
        var userId = grMembers.user;

        var taskCheck = new GlideRecord('sc_task'); // or 'task' if you're looking at all task types
        taskCheck.addEncodedQuery('assigned_to=' + userId + '^ORclosed_by=' + userId);
        taskCheck.setLimit(1);
        taskCheck.query();

        if (!taskCheck.hasNext()) {
            usersNeverAssigned += userId + ",";
        }
    }

    return usersNeverAssigned;
}

• Navigate to: Platform Analytics Administration > Usage and Governance > Reports. Click New
• Configure Report:

  • Name: Group members without task assignment

  • Source Type: Table

  • Table: Group Member [sys_user_grmember]

  • Filters:

    • Group → is → [Select your group]

    • User.Sys ID → is one of → javascript:global.GetNeverAssignedUsers.getUsers('YOUR GROUP NAME HERE');

  • In Type tab, set Report Type: List
  • In Configure tab, set Group By: None
• Save the report. It will now list only those group members who have never been assigned or closed any sc_task.

 If you want to check all task types, change 'sc_task' to 'task' in the Script Include.

If my response helped, please mark it as the accepted solution so others can benefit as well.