Creating Change Request in Core UI is not working

Al-JhonV
Kilo Sage

5 hours ago

Creating change request in Core UI is not working, it keeps redirecting to the homepage.

Workaround is to switch to Next Experience UI.

Do we have a permanent solution for this in without changing the UI?

AlJhonV_0-1781053927024.png

 

0 Helpfuls
  • 336 Views
8 REPLIES 8

Tanushree Maiti
Tera Patron

3 hours ago

Hi @Al-JhonV 

 

1. Check the UI Actions table (sys_ui_action.list) for the Change table. Revert any recently modified custom UI actions back to their OOB state to see if it works

 

2.  A custom script might be running action.setRedirectURL(current); or generating a malformed URL parameter that Core UI fails to process.  which causing the issue

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

Al-JhonV
Kilo Sage
In response to Tanushree Maiti

2 hours ago

I will check on this

0 Helpfuls

Ankur Bawiskar
Tera Patron

3 hours ago

@Al-JhonV 

in my PDI when I select the tile it proceeds further

was this working fine earlier and you recently upgraded?

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Al-JhonV
Kilo Sage
In response to Ankur Bawiskar

3 hours ago

Hello Ankur, current version is Australia. Yeah we just recently upgraded from Yokohama to Australia version.

Not just the change-management workspace, even the Platform Analytics workspace is the same behaviour if you are in the old UI (Core UI).

It did not proceed with the next page but just redirect to the homepage.

0 Helpfuls