Creating change tickets from a request

rdriemeyer · ‎11-22-2023

If we want to be able to create change tickets linked to a request does any one know if this should be done a the request, requested item, or task level? What would be most in line with ITIL? (I think the request is too high level so probably the requested item or the task...

AndersBGS · ‎11-22-2023

Hi @rdriemeyer ,

According to what you're also stating, the correct thing would be requested item. Requests can contain multiple requested items which again can contain multiple tasks.

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best regards

Anders

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Anders

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Dr Atul G- LNG · ‎11-22-2023

Hi @rdriemeyer

Only Standard changes can be raised via this way.

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rdriemeyer · ‎11-22-2023

Hi Atul. Thank you as that is helpful. Do you know what level a change ticket should be attached too? The REQ, the RITM or the SCTASK?

Dr Atul G- LNG · ‎11-22-2023

Hi @rdriemeyer

It is directly create change.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎11-23-2023

Hi @rdriemeyer

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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