Creating incident from record producer.

[abhisek]

I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 values

alert, email, phone, self-service and walk-in.

I want to set the choice field called contact type value to self-service while creating incident from record producer but if I create incident from service-desk incident from application navigator the self-service field value should not be auto populated.

Could you please help me out.

Thanks&Regards,

Abhisek Chattaraj.

[Pavankumar_1 · Accepted solution]

Hi @abhisek  ,

on Create incident record producer script it is defined for self service and you can define as per your need.

refer below script at line 26.

[abhisek]

Hi Pavankumar,

Thank you so much for your help. It is working 😊

Thanks&Regards,

Abhisek Chattaraj.

[Pavankumar_1]

Hi @abhisek  ,

Good to hear 🙂