01-07-2015 08:43 PM
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.
Thanks in advance
Solved! Go to Solution.
01-07-2015 08:53 PM
Hello SP,
You have to write a BR on change table to make that work. Just double check if there is any BR created already on "Knowledge" field on change table.
To create you can refer the OOB BR "Incident Create Knowledge" on incident table.
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04-11-2024 11:34 PM
can you please provide the BR code? So, I will refer
