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How to select multiple users on a Catalog Form and bulk submit to create multiple RITMs?

AbdurRahmanSnow
Giga Guru

Good evening.!
We have a Catalog Form being used on an Order Guide. Requirement is, in the "Requested For" variable, we need to select multiple users and it should create separate RITMs with their separate Flows. 
Is it possible to achieve this bulk request? Please help. 

AbdurRahmanSnow_0-1764591919627.png

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

You are referring to the Order Guide, and I assume it is something from the HRSD side or the IT side. You can’t do this OOTB. You need to create or extend a new field such as “Requested For” and make it a list-type field. Then, on the backend, you need to run an array script to fetch all the names one by one and create the REQ and RITM for each.

 

one approach:

 

https://www.servicenow.com/community/service-catalog-articles/mastering-bulk-requests-create-multipl...

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0860213

 

https://www.servicenow.com/community/developer-forum/one-request-multiple-ritms-for-multiple-users/m...

 

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Ankur Bawiskar
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@AbdurRahmanSnow 

what's your actual business requirement?

Your screenshot is for order guide and order guide is meant to contains multiple catalog items and when Order Guide is submitted multiple RITMs are created 1 for each catalog item

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader