Custom Search for changed incident padding

apoorvaagar
Tera Contributor

Hi All,

I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a search method through which I can look for the incident number with the previous format as well as the new one.

 

Please share your inputs on the above requirement!

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