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Custom Search for changed incident padding

apoorvaagar
Tera Contributor

‎02-23-2026 03:43 AM

Hi All,

I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a search method through which I can look for the incident number with the previous format as well as the new one.

 

Please share your inputs on the above requirement!

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2 REPLIES 2

SumanthDosapati
Mega Sage

‎02-23-2026 09:26 AM

@apoorvaagar 

This community thread might help you.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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apoorvaagar
Tera Contributor

‎02-23-2026 08:30 PM

Hi @SumanthDosapati,

 

Thank you for your response.

But my question is different, the incident numbers are already updated as per the new prefix, now I want that the incident should be searchable by the previous number format as well as the new format after updated padding.

 

Please share your inputs on this!

 

Thank you.

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