Custom Search for changed incident padding
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4 hours ago
Hi All,
I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a search method through which I can look for the incident number with the previous format as well as the new one.
Please share your inputs on the above requirement!
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