Custom URL Issue
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2 hours ago
We are trying to configure a custom URL for one of our portals:
• Custom URL: ictsupport.xxxx.ie
• ServiceNow instance: abcdev.service-now.com
• Mapping: ictsupport.xxx.ie = abcdev.service-now.com (via CNAME)
When we check externally (for example using DNS resolver 1.1.1.1), the domain resolves correctly to our instance. However, when we try to configure this in ServiceNow > Custom URL, we are getting an error that the domain does not exist (Domain ictsupport.xxx.ie is unreachable. Ensure it is up and running before adding it as a custom url)
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an hour ago
Hi @Sooriya3
I'm thinking that logging a Now Support case might be a good option here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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