Customer / Requester field on Task table

[JasonLin]

Hello, does anyone out here know why ServiceNow never has the Customer (or Requester) field as the core field in the Task table? We got an enhancement request from stakeholder to add it as a custom field so they can use it in the report filter condition and report output, and no need to create separated report on incident, change and RITM.

[Runjay Patel]

Hi @JasonLin ,

ServiceNow never has the Customer (or Requester) field as the core field in the Task table because in each table name will be different and it should be based on table. for example in incident it is called as "Caller", in change it is called as "Requested by" and so on. We can not have it on task if we do so based on module we need to change the label of the field. Definitely for incident module you don't want to have name as "Customer".

For reporting purpose you can create it in on task table but you need to write BR to set the value in every table.

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Runjay Patel - ServiceNow Solution Architect
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