customer Survey satisfaction

[ahmed-24]

Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?

[Aniket Chavan · Accepted solution]

Hello @ahmed-24 ,

To change the button label you’ll need to customize the widget that renders the survey.

By default, it uses the "Surveys and Assessments" widget. If you’re using the OOB version, you can follow these steps:

1. First, identify which widget is being used.
   On the survey page, press Ctrl + Right Click on the page and then select show widget customizations — it will show the widget name and allow you to open it directly.

2. If it's the OOB widget (usually titled Surveys and Assessments), clone it 

3. In your cloned widget, go to the HTML template section and look for the button with the label Get Started

4. Replace the label text with your preferred one.

Here’s a direct link (replace your instance name in the URL) to access the OOB widget directly if needed:

https://<your_instance_name>.service-now.com/sp_widget.do?sys_id=5cbb8f1053313010561cddeeff7b1272

Let me know how it works for you !

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Shraddha Kadam]

@ahmed-24 ,

I hope you saw my reply.

[Ankur Bawiskar]

@ahmed-24 

but why to customize that?

Unfortunately the "Get Started" is hard-code in the OOTB widget "Surveys and Assessments"

So the only option is to clone the OOTB one and update the wording and then add that widget again in the portal page again.

If my response helped please mark it correct and close the thread so that it benefits future readers.