customer Survey satisfaction

[ahmed-24]

Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?

[Aniket Chavan · Accepted solution]

Hello @ahmed-24 ,

To change the button label you’ll need to customize the widget that renders the survey.

By default, it uses the "Surveys and Assessments" widget. If you’re using the OOB version, you can follow these steps:

1. First, identify which widget is being used.
   On the survey page, press Ctrl + Right Click on the page and then select show widget customizations — it will show the widget name and allow you to open it directly.

2. If it's the OOB widget (usually titled Surveys and Assessments), clone it 

3. In your cloned widget, go to the HTML template section and look for the button with the label Get Started

4. Replace the label text with your preferred one.

Here’s a direct link (replace your instance name in the URL) to access the OOB widget directly if needed:

https://<your_instance_name>.service-now.com/sp_widget.do?sys_id=5cbb8f1053313010561cddeeff7b1272

Let me know how it works for you !

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[ahmed-24]

@Aniket Chavan  as you can see in the pictures i made a clone and i change the label but it's not refreshing 

[Bhimashankar H]

Hey @ahmed-24 ,

You don't need to clone the widget as explained in my previous post, just add the key and message in 'sys_ui_message' table, it will helpful even for other region people, when they want to see that button in their regional language. No need to change the OOTB behaviour.

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Please mark as helpful or accept as solution for any reply which solves your issue. If there any suggestion or stuck anywhere, feel free to post a reply or message me.

You coordination will help community to grow stronger!

Thanks,

Bhimashankar

[Pranesh072]

You have to duplicate and update the Surveys and Assessments widget. 

[Bhimashankar H]

Hey @ahmed-24 ,

The label of 'Get Started' you can change by creating key & message in 'sys_ui_message' table, because in server side script of the 'Surveys and Assessments' widget there is line of code and this will fetch the message from 'sys_ui_message' table.

data.getStartedMsg = gs.getMessage("Get Started");

I have highlighted that line code(line 143).  Probably you don't need to clone the widget and align the dependency.

Give it try.

Thanks,
Bhimashankar H

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[Shraddha Kadam · Accepted solution]

Hello @ahmed-24 ,

Don't need to clone the widget you can create record in system UI message (sys_ui_message.LIST).

I tested it on my PDI and it is working