Dashboard is not visible for all users even through when public role is added for dashboard record

[Ramu8]

Hi Team,

please suggest 

Dashboard is not visible for all users even through when public role is added for dashboard record as welll as end user has pa_viewer role and snc internal

[Dr Atul G- LNG]

Hi @Ramu8 

You are using an old (legacy) report. I would recommend moving to the new Platform Analytics reporting experience, as it provides enhanced capabilities and is the strategic direction for reporting going forward.

https://youtu.be/UNnSPE2eP4s?si=ZboCBBYQxDz5Q2e0

[Aditya_hublikar]

Hello @Ramu8 ,

Once review this thread :

https://www.servicenow.com/community/developer-forum/access-to-the-dashboard/m-p/1441396

Try : add pa_viewer role in restrict to roles field and remove that public role ( and share that dashboard with required users )

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @Ramu8 

1) Users must have Read access to the tables underlying the reports. Share the individual reports with Everyone or the relevant user groups

2) View Dashboard properties. If restricted, ensure the user explicitly holds that role. 

3)Verify if there are custom Read ACLs on the pa_dashboards table