Dashboard report is not visible to a user.

prabhakar8050
Tera Contributor

prabhakar8050_0-1726739517368.png

Requirement :
A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report  visible in a dashboard tab.

"Sorry, you do not have access to this indicator, breakdown, or element combination. Please contact your Performance Analytics admin for further information."

 

Steps I took :

1. Click on the pencil icon in the dashboard which was not visible.

prabhakar8050_1-1726740187448.png


2. I got redirected to a widget that was part of dashboard.

prabhakar8050_3-1726740682493.png

 

3. Then I go to the Indicator that is part of this widget.

prabhakar8050_5-1726740997501.png

 

4. In the indicator -> Access Control
    I tried multiple combinations of roles. Like Visible to everyone, Given the role that the user is part of.

5. In the Breakdown -> Access Control

    Again I tried multiple combinations of roles. Like Visible to everyone, Given the role that the user is part of.

prabhakar8050_6-1726741317390.png

 

 

After All the Tries
That report in the dashboard is not visible to that user.
But after giving one role it become visible to the user, That role is xyz___-admin.
But this role can't be given to this user as this is admin role.


So how that dashboard report will be visible to that user without giving admin related role.
Suggest me the solution for this.

Thanks !

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @prabhakar8050 

 

Try to give table specific role to user.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Can you please explain want kind of role include "Table specific role".

 

Like If it is inc table sn_inciden_read / write role. Something similar you need to give to user.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

Hi @prabhakar8050 ,

 

Which table is the breakdown source based on?

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/