Date/Time field is not visible

Praneeth CR · ‎11-16-2023

Hi All,

I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.!

@Ankur Bawiskar

Dr Atul G- LNG · ‎11-16-2023

oppps.. Try to create another incident and check with same user or check other records same user. Tough to say what can be issue , if not ACL.

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Praneeth CR · ‎11-16-2023

@Dr Atul G- LNG I did check but no use. Only the field label is visible.

Quratulain Adna · ‎05-10-2024

Solution:

either disable v3 via system properties glide.ui.list_v3.enable

or

user preference of Date and time format should be either MM-DD-YYYY 09:00:01 5 min ago / MM-DD-YYYY 09:00:01

Quratulain Adna · ‎05-10-2024

@Praneeth CR @Dr Atul G- LNG @Sandeep Rajput

Solution from HI team:

either disable v3 via system properties glide.ui.list_v3.enable

or

user preference of Date and time format should be either MM-DD-YYYY 09:00:01 5 min ago / MM-DD-YYYY 09:00:01