Deactivate the standard change template

Abc 26 · ‎02-19-2024

Hello Experts,

I want to implement the below scenario.

Deactivate standard change templates from the table [std_change_record_producer] if it has been not used in the last 3 months and no standard change request has been created using this template in last 3 months.

Please help to implement the above scenario with flow designer .

what is not working : It is deactivating all the change template

@Ankur Bawiskar

Thanks

Dr Atul G- LNG · ‎02-19-2024

Hi @Abc 26

Please provide the condition you added in this flow. Also if i recommend, don't use auto deactivation on Templates, as some time change manager need to go and check why it has not been used?

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Ankur Bawiskar · ‎02-19-2024

@Abc 26

unless you share the conditions and screenshots we won't know

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader