Decision Tables not working in Flow Designer
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04-30-2025 07:41 AM - edited 04-30-2025 07:43 AM
We recently started to use Decision Tables.
We have created a table to look at an employees department, and based on that assign a catalog task to the right team
We have some departments that have a specialized Service Desk, so instead of those Onboarding and Exit alerts coming to our main help desk, we want to move them to the right team / agent.
In Dev its setup with the following
Department name - Reference to CMN_department
Then we have our columns as Department Name as the input, and the output being Assignment Group and Assigned to
If the department is not in the list, default is to assign to Service Desk
Then in the flow we have it going
Get Catalog Variables
Make a Decision
Decision input looks like this
Department - Get Catalog Variables > Employee > Department
this is working, it runs the flow and if it matches it puts the task to the right group
I moved this to PRD and it lost the inputs, so I rebuilt the exact decision table
But this time, it will not let me dot walk or drag the appropriate Pill over for the variable.
Ive tested on the lastest version of Chrome and Edge
Both my Dev and Prd environments are on the same versions of the platform
Production has Workflow studio 27.1.4
Dev has 27.0.8 installed
its only the dot walk and pill for Decision tables that is not working.
Any ideas?
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yesterday
Hi Nicole, the issue I had above was resolved in a patch last year. Since then I have not had anymore issues
One thing I noticed was after setting up the Decision table in the flow, i have to click DONE before adding the next step, if I don't, I don't get the right results
What are you seeing?
