Decision Tree - Idea, Demand, Project, Request & Change

[Tommaso2]

Hi all,

Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.

Find attached an example that includes Problem and Incident given by them.

Do we have something similar produced by ServiceNow for the topics mentioned?

I looked into Now Create but I did not see it.

Many thanks,

Tommaso 

[Dr Atul G- LNG · Accepted solution]

Hi @Tommaso2 

Thanks for the clarification. Actually, there is a connection, but not in the way you described:

• Idea → Demand

• Idea → Project

• Demand → Project

• Project → Change (to release the implementation of the project)

• Request → Change

It's actually more like this:

Idea → Demand → Project → Request/Change (to release the implementation of the project)

The first three stages are part of the same process, so you need to look at the full flow.

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[Dr Atul G- LNG · Accepted solution]

Hi @Tommaso2 

A Request is not directly related to a Project but can be associated with a Change, since a Change is what ultimately goes into production. So, if you set aside the Request for a moment in your decision-making or thought process, everything else should be good to go.

I've also shared a video that can help you better understand more about IPC.

https://youtu.be/wiNWarTKnVk