Decommission Udemy Platform Access and Integration

udaykumarko
Tera Contributor

‎04-13-2026 01:53 PM

Hi All,

As an admin, I would like to decommission the Udemy integration currently set up in ServiceNow. I’m planning to create a runbook outlining the steps required to safely and completely disable/remove this integration.

Could anyone guide me on the recommended approach or best practices for decommissioning such integrations? Specifically, I’m looking for key steps, dependencies to check, and any potential impacts to consider before proceeding.

Thanks in advance for your help!

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎04-14-2026 01:07 AM

Hi @udaykumarko 

 

https://www.servicenow.com/community/developer-forum/disable-integration-gt-best-practices/m-p/14573...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

‎04-14-2026 03:38 AM

Hi @udaykumarko 

 

Refer this ServiceNow Documentation:

 

Deactivate integration 

Create a runbook task 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti