Task Intelligence for ITSM in run background only mode in production

[SurenderReddy]

Hi All,

If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?

Any insights or recommendations from your experience would be very helpful.

[Dr Atul G- LNG]

Hi @SurenderReddy 

From my experience, it likely won’t improve. However, if there’s anything that could be helpful for agents in supporting the work, that would be useful.

[SurenderReddy]

Thanks for the response. As a follow‑up, if Task Intelligence for ITSM is enabled in background‑only (monitoring) mode in Production and later transitioned to auto‑fill or recommendations, does the background execution have any performance impact for end users or agents during incident creation or updates?

[Dr Atul G- LNG]

Hi @SurenderReddy 

No there is no impact on performace.

[Tanushree Maiti]

Hi @SurenderReddy  ,

We have enabled  Task Intelligence for ITSM  years back  for our client . We have not seen any kind of performance impact.

It operates at background - Agents will not face any performance issue.