Hi,
In Change Management, ServiceNow displays the Delete button which allows users to delete change requests. Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an auditing, controls perspective I'm thinking we would modify the state. I may be wrong here. However, I would like to know what are the pros/cons of allowing users to delete change requests. We have an example where a user accidentally deleted change request.
Best,
Tom
