Hi , We have recently cloned our sub-production instance with our production instance. We are trying to test the LDAP server connection on both the instances and it throws the following error while testing the LDAP server: " LDAP Server: Asia Pacific...
Hello All, I have created a UI Action to preview the current record.However, i am not being able to increase height of the pop up window. I have used dd.setHeight(); and passed value into it but i could not see any change in the height. Also, i used ...
Hi All, Can we define HTTP query parameters of post method (defined in outbound REST message) using any script? My doubt is- here in script I am setting the parameters but there is a possibility there might be no value passed for any one of them (...
Can you guide me to generate a report to find the average number of tickets that were created on specific day of the week (Monday to Friday)? Basically I would like to analyze the incident count on a particular day, say how many tickets are being cre...
Good Afternoon SNC, I'm creating an "approval process" where reminder emails get sent out on a weekly basis, and if no approval is obtained after a month, the request gets cancelled and an email notification is sent to the requester advising them o...
What is the Checked_in and Checked_out date used for in Asset Management process OOB. I dont see a good description of this field in SN Docs site. We are planning to use "Checked_in" when the asset is in inventory and "Checked_out" when it is Depl...
I am wondering if it is possible to do the following: A,B, and C represent columns in table 1 where A is the Display field.ABC X,Y, and Z represent columns in table 2 where X is the Display field.XYZ In a form view for table 2, is it possible to h...
On the list of Requested Items (RITMs), we can set a filter on the Variables by selecting the appropriate Catalog Item first and then selecting the variables available under that Catalog Item as shown in below image. I have observed that an ITIL U...
Hi, We need to set the default value of the "Multi-line text" type variable bassed on another variable of Type " select box". Can you help me in writing that code. Regards,B
I have a request to make it so that the approvers comments they put in the comments section. How to I go about placing the approver comments into the task?
Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field. I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Gr...
We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...
Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...
Can anyone explain to me the difference between CAB, Pre CAB and E CAB in change management? Thanks in advance.
Currently, OOB is not setup to populate the Duration fields in RITM's. Anyone know how to set this up?
