Hello, I have a requirement from management to copy variables from a SCTASK to the worknotes fields and post them. The Business rule i have has created a work note and posted it, BUT it has no information in it. Its submitting a blank worknote. An...
Hi,I would like to send an email notification X days after the incident state is to 'Awaiting User Info'. I created a new notification, in the When to send section, I need two conditions:1. Incident state is 'Awaiting User Info'2. This is the part ...
Hi, I want to add/remove some classes from sys_class_name (Class) filter so that it shows the classes which are intended to be selected. For example, open "cmdb_ci" table in list view. Now, add a filter and select Class - is - <any_available _option...
Hi All, I have a workflow on Madrid Version .Approvals are not getting triggered to the users, groups even if they are active. I dont have an Custom BR running on the RITM table. When i was checking on product documentation , i got the info as App...
Hello! I'm wondering what the best way is to tackle this, please? Basically, our Service Desk Manager would like incidents that are on hold to have a specified release date. I've built in the extra state, the queue and the follow up date and time, ho...
Hello, I am working on a script where I need a read an output and calculate the numbers at end of each line. I am trying the below script but I am unable make it further. Note: script should be able to add values of 'Local Fixed disk' ONLY. Output ...
Hello Community, I have a requirement to make a Related List on a form read-only for itom_admin Role (they want it to be a static list with just information). They do NOT want the end user to have delete capabilities and Write capabilities. I've d...
Variable choices are not visible in RITM when the catalog item is submitted. I have checked everything to identify why the variable choices are not visible in RITM, also there are no validations like UI policies or Client scripts for that variable. C...
We have agents that are members of several different groups, based on their specialties. Also, the assigned to field is dependent on the assignment group field. Here's an example of the issue we are having: I am part of the request group, which is ...
I am trying the below code to convert bytes to mb but script returning output in GB. var bytes = 68718940160; function readableBytes(bytes) { var i = Math.floor(Math.log(bytes) / Math.log(1024)), sizes = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB'...
Hi SNC, I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to. Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution. Wh...
Hi, if a ITIL licenses is assigned to a user. and later if that user is made inactive. does servicenow counts the ITIL license for the inactive users as utilized or it is nullified.
Hi All, I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item. I also went ahead and checked my Request. There ...
Hi All, I am trying to hide order now button and display submit button on my personal instance madrid version. I found the product documentation about request method on Madrid Version. tried to change request method to submit but still i could ...
What is the exact difference between Record Producer and Orderguide? explain briefly Thank you
