Deprecated fields
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2017 07:31 AM
We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are curious about a few things:
1. Are there any other deprecated fields that we should know about that should also be inactivated to prevent users from creating reports with erroneous data?
2. Is there a reason why the SN upgrades have never made this field inactive in the past? We want to be sure it won't cause any impact by inactivating it.
I posted this question to HI but just curious what people think/have experience with. Is there a list of deprecated fields somewhere?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2017 07:37 AM
Hi Joshua,
While I don't have a list of deprecated fields, they are pretty rare. The main reason ServiceNow doesn't set active=false on them is because of the nature of the platform. You are free to configure/customize as you wish. If we opted to stop using a field, it doesn't mean that a customer hasn't created their own use for that field and business logic to drive it. If they were using that and we suddenly said "You know what? This isn't used any more, let's turn it off" we could potentially have a lot of upset customers. Turning things off or deleting them once they are released in to the customer environment is extremely risky.
