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Pdf generation after submitting a catalog item in servicenow

Hello All, I need your help in generating pdf after submitting an item in ServiceNow where  i have to include variables and some other table values based on the submitted values. it would be great if somebody can help me on this.Thanks in Advance 

Vamshi20 by Tera Contributor
  • 411 Views
  • 1 replies
  • 0 helpfuls

How to copy attachment from rm_enhancement to rm_story

HI,I have a requirement where , Copy attachments to story record from enhancement record. FOr this already UI action in place but no glide ajax calling and no script include involved client callable checked. In this case hoiw can we achive this. exis...

sinu2 by Tera Expert
  • 310 Views
  • 2 replies
  • 0 helpfuls

Date Validation

Hello All, My concern about Date filed should validate for today date and time should not be before now time. 

How to edit the fields on the Activity?

hi everyone! after submitting an RITM ticket, there's this field changes on the Activities of the RITM ticket.we need to make some changes on this part as we need to add and remove some fields. where can I change what appears on this part?

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Vendor Management Best Practices

Hello, I'm wondering if anyone could share their experience with Vendor and / or Contract management, which we have just begun using.  Anything at all, did you use Parent Child relationships, where did your vendor mangers attach their documents (MSA'...

Resolved! Notification methods

What notification methods are available on ServiceNow?I would like to implement a phone notification function. If you have any knowledge about this, please let me know.

ayano by Giga Guru
  • 483 Views
  • 2 replies
  • 1 helpfuls

Auto creation of problem tickets

Dear Community members, We have a task to automate our problem management process. Our goal is to link similar several incidents to existing Problem record. Those several incidents would have similar patterns. Question: Are there any possibilities in...

Mantautas by Tera Contributor
  • 841 Views
  • 3 replies
  • 0 helpfuls

closed_by is empty on all my sc_task

Hello, would anyone know why closed_by isn't being logged? Looking at all my sc_task I cannot see who closed them. When I open the record I can see, but the field closed_by isn't being populated automatically.\  

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Approving the request in the ESC with ATF

I was able to impersonate the approver and reach the request in the ESC portal but could not approve it with the help of the ATF.  Any suggestions on how to achieve this  

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GBS by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to copy attachments from defect (OOB UI Action)

Hi , I need to Modify out of the box UI action (create_story). Need to copy attachments from demand to story while creating story from demand. Below is the existing code. function openFormDialog(){ var sysId; if (typeof rowSysId == 'undefined') s...

sinu2 by Tera Expert
  • 936 Views
  • 10 replies
  • 0 helpfuls

Problem Management - Pop Up window at assess stage

Hi AllHopefully someone can help me. We recently implemented the new Problem Management plugin on our Dev instance and are in the process of ironing out a few kinks. One of the things that we're finding hard to do is to manage the pop up windows that...

Mark Prior by Tera Contributor
  • 867 Views
  • 4 replies
  • 0 helpfuls