Hi,We have two instances. one is for CSM(instance A) & other is for ITSM(instance B). Now the requirement is When a case is created & assigned to specific "XXX" group, the incident should be created in other instance(ITSM).IS it possible through Se...
Hi Everyone,I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authen...
After clicking "Assign survey" UI form button Assessment instance(amt_assessment_instance) record not getting inserted, throwing error message like shown in image.
Hello everyone,In the Service Operation Workspace, I’d like to remove the email-sending functionality from the Compose box. Does anyone know how to proceed with this in the Vancouver version?Thanks, and have a great day! Thomas
Hi NOWers, I just want to confirm that can we send notification to DL (distribution list which is created in local outlook server)? I tried with insert DL address to watchlist or bind it to Group email, it does not work. So personally assumption is t...
we added existing users & out look distribtion list (DL) in watch list.once we update any incident the DL users should get update notification,but it didnt send.but i am able to see in Email logs(email generated successfully). any idea why its not s...
Hi All, I have a requirement to add a email address in the watch list via workflow , In workflow activity I have tried to add few conditions to add the email address to watch list but its not working , this is the field on sc task : watch_listemail...
HI Community, I have created a catalog item now i need to crate a flow designer for the flow is catalog task need to be created but the assignment group of the task should be based on the reference number pserent in sap table there is a table name sa...
How to add days to the glide date object and no need to consider time ?
Hi Team,We have a requirement to remove the Group managers from Groups in group table.We have a catalog item,where we have a field Remove Manager .So whenever the user selects any manager who needs to be removed ,it should be removed from the group t...
Hi All, Can we grant access to Project module without ITIL role?
I am not able to update the stage of the RITM using API explorer. Other fields on RITM are getting updated except stage. Quick help will be appreciated.
Hi All,As per the below images i am not able to see the translation getting an errorCan someone help me this
I want to scan barcode in portal page is there any way to do this in servicenow
In the change request, when the user clicks on risk assessment, it will show one question connected with two choices. Based on the choice decision, a set of questions will populate, and based on those choices, risk will be calculated. Note: When a us...
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