Why is DOCS showing that rota_admin should not be used for new users as it is deprecated? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/administer/on-call-scheduling/concept/roles-assigning-oncall.html As far as I can tel...
Hello Everyone,Can someone explain the problem lifecycle? I haven't fully understood its implementation, even after completing the module in the ServiceNow platform and watching YouTube videos. I would appreciate it if you could share some notes as w...
What is a Module ? 1.The functionality within an application menu such as opening a page in the content frame or a separate tab or window.or2.A way of helping users quickly access information and services by ltering the items in the Application Navig...
Hi All,Actually i am facing an issue, i have one "Look up select box" variable(Which software) , so when user submitted request with one of choice value (Lightroom, Canva, ShutterStock), then we need to send an approval to Manager . So here i have c...
I have a report the has Assigned To as one of the filters. We have several folks listed in that report and the report runs fine. I've been tasked with adding that report to a Dashboard and use an interactive filter to add/remove Assigned To folks.My ...
Hi everyone! I have added an additional question to Notification RequirementTwo notifications that start at the same time with the same receivers are differentiated by weight so that one notification should start rather than both, but if a user in a ...
In the new Benchmarks dashboard, is there a way to include all regions - a global KPI value? Looks like a specific region must be picked (e.g. Americas, APAC,EMEA.....). I only want to use Industry and Company size.
Hello Community, I have created custom retire Knowledge workflow.In lower instance , these are working fine ( getting triggered only one , retire button is clicked) but in prod these workflow is automatically triggered although the valid to day is a...
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.acti...
I created a Business Rule to log state changes in the Additional Comments section when an incident is updated. Business Rule Details:When to Run:When: Before an update is checkedConditions:State is New, In Progress, On Hold, ResolvedOR State is Cance...
Hi all, We have had a re-brand in our area and I want to rename the assignment groups we utilised previously. Can someone help me to understand if I complete the name change, will all of the following naturally update?ReportingWorkflowsCould there be...
Hello All I have an issue with translating the instance to the other language. When I got to Preferences and choose the German language hen instance is still in English, means is not translated. When I choose for example French then instance in trans...
Hi, I have to add around 150 users in a particular assignment group with the help of import set in ServiceNow. Please help me in how to do that with the help of import sets. Thanks and regards, Nikhil
Hello All, Here is the issue we are having. Our Service Desk team creates AD records. Those AD records are then synced into SN and users are created and updated. When a user leaves the company, the AD record will updated to inactive and the user rec...
HiWhen a Non Admin user is commenting on a article, it is not updating the last updated and updated by. The last updated is not getting effected but when Admin user comments on an article the last updated is getting changed. Why?
