DevOps Change Model

[Madhushree_S]

Hi, 

I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors.

Please help me with what all are the plugins are required to make this DevOps change model fully functional.

Also, while testing I found that in Assess state no approvals are being triggered & while investigating more in flow designer "Change - DevOps - Assess", found that in the Lookup record step, it throws an error mentioning "Step execution record not found".

Can anyone help me with more information on plugins & why the error is shown.

[Tanushree Maiti]

Hi @Madhushree_S 

Can you navigate to User Administration ->Role

Check whether following DevOps roles are showing:

• sn_devops.admin: Has full access to configure DevOps tools, repositories, and workflows.
• sn_devops.tool_owner: Allows users to manage specific DevOps tool integrations, such as GitHub, Jenkins, or Azure DevOps.
• sn_devops.viewer: Grants read-only visibility into DevOps pipelines, tracking dashboards, and execution records.
• sn_devops.integrator: A system-level role assigned to service accounts to execute pipeline steps and map remote tool commits to ServiceNow change requests

Refer: Flow designer error 

[Madhushree_S]

Hi @Tanushree Maiti ,

I see the first 3 roles in my instance, except "sn_devops.integrator".

Also, I have installed the DevOps change velocity plugin in my instance. But the Step execution record is not found "DevOps-Change-Assess" flow which is not triggering an approval in Assess state.

Thank you

[Tanushree Maiti]

Hi @Madhushree_S 

Refer servicenow Documenation :DevOps change models 

Navigate to System Properties > System Properties and search for the following and ensure :

• com.snc.change_management.change_model.hide: false

• com.snc.change_management.change_model.type_compatibility: false 

[Madhushree_S]

Hi @Tanushree Maiti ,

System Properties -

• com.snc.change_management.change_model.hide: false - Is not found in my PDI instance

• com.snc.change_management.change_model.type_compatibility:false - Is set to false in my PDI instance.

Can you please let me know if there's any plugins need to be installed for working on DevOps change model.

Thanks.