DevOps Change Model

Madhushree_S
Tera Expert

2 hours ago

Hi, 

 

I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors.

 

Please help me with what all are the plugins are required to make this DevOps change model fully functional.

 

Also, while testing I found that in Assess state no approvals are being triggered & while investigating more in flow designer "Change - DevOps - Assess", found that in the Lookup record step, it throws an error mentioning "Step execution record not found".

 

Can anyone help me with more information on plugins & why the error is shown.

 

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Tanushree Maiti
Giga Patron

2 hours ago

Hi @Madhushree_S 

 

Refer servicenow Documenation :DevOps change models 

 

Navigate to System Properties > System Properties and search for the following and ensure :

  • com.snc.change_management.change_model.hide: false
  • com.snc.change_management.change_model.type_compatibility: false 
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Madhushree_S
Tera Expert
In response to Tanushree Maiti

46m ago

Hi @Tanushree Maiti ,

 

System Properties -

  • com.snc.change_management.change_model.hide: false - Is not found in my PDI instance
  • com.snc.change_management.change_model.type_compatibility:false - Is set to false in my PDI instance.

Can you please let me know if there's any plugins need to be installed for working on DevOps change model.

 

Thanks.

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