difference between normal change and standerd change

stillwater · ‎05-29-2017

what is the main difference

Venkateswarlu K · ‎05-29-2017

Hi Manju

The Difference Between Standard and Normal Changes in ITIL

Often times people confuse 'Standard' and 'Normal' Change in IT Change Management. There's an important concept that gets missed when they're mixed up.

Scope of Change Management

First things first. Change Management is a control process. In addition to its widely understood role of evaluating changes for risk and unintended consequences, and protecting customers from unplanned downtime, Change Management is the single point of control for changes to the infrastructure. Which means all changes have to go through Change Management, or you defeat the whole purpose.But, seriously,

ALL changes have to go though Change Management?

All Changes Go to CAB?

We all know that many changes happen every day in the production environment. These are required to effectively manage the environment. But if changes are happening every day, and they're all suppose to come to CAB, isn't that a problem? Aren't we either violating our Change Management policy on one hand, or hamstringing IT Operations on the other?

This is where a lot of anti-Change Management feelings come from. No offense, but at first glance, formal Change Management just seem out of sync with the pace of modern IT. But before you throw the baby out with the bathwater, hear me out. Standard Changes to the rescue!

Standard Changes

Standard Changes are pre-approved changes that are considered relatively low risk, are performed frequently, and follow a documented (and Change Management approved) process. Think standard, as in, 'done according to the approved, standard process'. Not standard, as in run-of-the-mill.Standard Changes are not tracked as a Request for Change (RFC), but are tracked elsewhere, often as Service Request records. The process for a proposed Standard Change is presented to Change Management to review/approve. The proposed Standard change describes how the change and associated risks will be managed. Once Change Management has approved the Standard Change, it can be carried out in production as needed (per the defined process.) It's worth noting that Standard Changes, even after approval, are still under the jurisdiction of Change Management. If Standard Changes start causing Incidents, Change Management can bring the Standard Change back for review and request changes as needed. Standard Changes are the antidote to the complaint that "every little change has to wait for CAB approval", and "Change Management just slows everything down". Far from bureaucratic, Standard Changes enables rapid implementation of frequent changes while managing the risk

Normal Changes

Normal Changes, on the other hand are just that — the normal, run of the mill not 'Standard' and non-emergency Changes that require full Change Management review. They are raised as Request for Change (RFC), reviewed by CAB, and approved or rejected by the Change Manager. Normal changes are often non-trivial changes to services, processes, and infrastructure.

What's in a Name?

While 'Normal' and 'Standard' sound like two ways to describe the same thing, there's a big difference. A Standard change must have a documented process that's been reviewed and approved by Change Management. A Normal change is a non-emergency proposed change that needs to be reviewed by Change Management.

Thinking about Change Management? Check out How to Implement Basic ITIL Change Management, How to Mature a Basic ITIL Change Management Process. You may also be interested in Five Lessons Learned Implementing ITIL Change Management.

i hope this will helpful

View solution in original post

Ankur Bawiskar · ‎05-29-2017

Hi Manjunath,

Following links should help you understand.

What's the Difference Between Standard and Normal Changes in ITIL?

ITILfromExperience.com | People are confused between a normal and a standard change. What is another...

Change Types — The Theory and Practice of IT Service Management

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Rajesh Annepak1 · ‎05-29-2017

Hello Manjunath,

Standard change is the pre -approved change i.e that does not require any approval to implement the change

Normal change is the change request which follow particular CI -owner approval and the CAB Approval as well

This is one of the difference

Please hit correct/ helpful

Rajesh

JennyHu · ‎05-29-2017

Hi Manjunath,

Standard change is a routine change that follows a standardized procedure/implementation. E.g. reboot server. Standard change is created from a pre-approved standard change template. No approval is required when a standard change is submitted. If you are implementing Change Management, it would be good to look at the changes you have in your organization, and define standard change templates to save time for the change owner in filling out the same routine change request details every time.

Normal change as Rajesh pointed out is a change that requires approval. Normal changes typically are unique changes that are not regular or repeatable.

Thanks,

Jenny

vinitha3 · ‎05-29-2017

Hi,

Standard/Routine Change - They are pre-approved change that does not require approval and have low risk. You can also have standard change templates.

Normal/Comprehensive Change - They should undergo the approval process - Technical team, Change management and the Change control board approval prior to implementation. They may or may not have risk.

Thanks,

Vinitha.K