Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
Good day,I've recently been working with the CAB Workbench, and I experimented with a test series. I'm now looking to remove it completely, so I deleted the CAB Definitions in question. Upon deletion, I received a warning that deleting the CAB defini...
when user open the below URL, i want ServiceNow system to redirect the page default to portal home page instead of below url https://ABCCCC.service-now.com/$chat_support.do?queueID=34327642424243242341363612 we have disabled this "$chat_support.do...
Hi All, I have form: where I need to populate "Org Number" and "Sub Account" based on SIU Fund variable. "Org Number" and "Sub Account" referring to same table but having simple referring qualifier: "Org Number" where Type = Organization"Sub Account...
Hi All, I wanted to configure an email notification from which a user can approve/reject a request from the buttons present in the notification itself. Can anyone help me configure that? Thanks in advance
Hello,@Dr Atul G- LNG @Ankur Bawiskar @Maik Skoddow I have scenario where I have one custom table it contains diff. request . Each request has 25 task. Each task is creating from diff. application / service. It means they all have diff API call. Bas...
How to retrieve records based on users timezone in rest api query?..when i am querying I am getting data based on gmt timezone but as per requirement query should work based on users timezone.How to achieve this..thanks in advance...
Hi SNC, We are using Virtual Agent on our portal and VA is showing the "Live Chat Wait Status"/ "estimated wait time" when the conversation gets transferred to a live agent. This happens within a custom topic that transfers the user to a live agent b...
Hello,i have a lookup variable which has country data (like: australia, england, china, etc),i want to set these lookup values based on the logged in user country location. example: if requested for country = (India IN), then the variable (what count...
Hello Experts,I want to implement the below scenario.Deactivate standard change templates from the table [std_change_record_producer] if it has been not used in the last 3 months and no standard change request has been created using this template in ...
Hello Community! I am having a bit of an issue with Global Search, agents need to be able to find old closed out Catalog Tasks and even Problems, however when searching, a filter is auto applied to say active = true (Image 1) and does not show inacti...
I have the following request from one of my fulfillers: Is there a way I can see a list of all incidents that I am following? I've done some digging and think I have part of the answer. I should be able to join live_group_profile and live_group_mem...
Hi Team, Can anyone help me in correcting below script to satisfy the logic - onchange client script - on change of CI fields - supplementary approver and business approver should auto populate based and user can even edit or remove the autopopulate...
Hello, We have two Chat AWA Queues configured under the same Service Channel.Once queue accepts all inbound Live Chats (routed from Virtual Agent).The other queue accepts live chats based on specific criteria on the end-user profile (VIP flag + Locat...
We are going through a rebuild of our ServiceNow for our org. I wanted to see if there is any feedback on the use of Request Management as part of ITSM vs Demand Management as part of SPM/PPM/Agile. How did you define the boundary between the two to ...