Display email along with name on ServiceNow Popup

[AmanPratapS7233]

Hi All,

When I try to search for a user, it shows only names and this creates an issue if we have users with same names. 

To resolve this, I want to use emails along with names as emails are unique. 

Can you guide me on how to achieve this ?

Thanks

 

[Tanushree Maiti]

Hi @AmanPratapS7233 

If your issue is on a Service Catalog form (such as a Reference field or a List Collector pointing to the sys_user table),

 add autocomplete attributes to the variable

• Open your Catalog Item and go to the Variables related list.
• Open the specific User reference or List Collector variable.
• In the Variable attributes field, paste the following string:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;email,ref_ac_columns_search=true

Also you can check : KB1123831 Possible issues with duplicate email addresses in [sys_user] table 

[AmanPratapS7233]

This is for worknotes and comments in incidents

[Jaspal Singh]

Hi,

Where is that you are looking for this? Please share some more details.

[AmanPratapS7233]

This is for classic view comments and worknotes in incidents