Display email along with name on ServiceNow Popup

[AmanPratapS7233]

Hi All,

When I try to search for a user, it shows only names and this creates an issue if we have users with same names. 

To resolve this, I want to use emails along with names as emails are unique. 

Can you guide me on how to achieve this ?

Thanks

 

[Tanushree Maiti]

Hi @AmanPratapS7233 

• Navigate to an Incident form.
• Right-click the Caller field label and select Configure Dictionary.
• In the Attributes field, copy and paste the following string exactly:

  ref_auto_completer=AJAXTableCompleter,ref_ac_columns=email,ref_ac_columns_search=true

You can see, with name email is also showing.

[AmanPratapS7233]

@Tanushree Maiti  - I want this solution for worknotes and comments field. Tried your approach but, it is not working

[Tanushree Maiti]

Hi @AmanPratapS7233 

Same solution will not work for comment and worknotes, those are journal field.

Are you looking for same lookup in ' @' mention feature?

[AmanPratapS7233]

Yes, I want for "'@'" feature

[Jaspal Singh]

Did you check for solution from thread.