Display email along with name on ServiceNow Popup

[AmanPratapS7233]

Hi All,

When I try to search for a user, it shows only names and this creates an issue if we have users with same names. 

To resolve this, I want to use emails along with names as emails are unique. 

Can you guide me on how to achieve this ?

Thanks

 

[glideFather]

ahoy @AmanPratapS7233,

when you say popup, what are you talking about?

What field is it (Assigned to or another?) and where it is - Portal or Workspace...?

This could maybe be controlled from system dictionary's attributes, my PDI is too slow to try at this moment :// 

[AmanPratapS7233]

This is for classic view comments and worknotes in incidents

[yashkamde]

Hello @AmanPratapS7233 ,

Navigate to sys_dictionary :

filter out :

It will work showing up emails :

If my response helped mark as helpful and accept the solution.

[AmanPratapS7233]

@yashkamde - I don't understand. Can you explain in a bit detail ?

[yashkamde]

sorry I forgot to mention !!

add this script in your calculated value script :

if (current.first_name.nil() && current.last_name.nil() && !current.name.nil()) {
    var names = current.name.toString().split(" ");
    if (names.length > 1) {
        current.first_name = names[0];
        names.shift();
        current.last_name = names.join(" ");
    } else
        current.last_name = names[0];
}

var displayName;
if (current.first_name.nil()) {
    displayName = current.last_name;
} else {
    displayName = current.first_name + ' ' + current.last_name;
}

if (gs.getSession().isInteractive()) {
    if (gs.action.getGlideURI() != "" && gs.action.getGlideURI().getMap() != '') {
        if (gs.action.getGlideURI().toString().startsWith('api/now/form/mention/record/')) {
            if (!current.email.nil()) {
                displayName = current.email; // show email only, replacing the name entirely
            }
        }
    }
}

displayName;

If my response helped mark as helpful and accept the solution.