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Display RITM Custom Choice stage field to end users from Service portal

SravaniP7164971
Mega Contributor

Hello Community,

I have a requirement to display the Stage field to end users on the Service Portal. The field type is a Choice field.

Could someone please guide me on how to achieve this?

For reference, I have shared the screenshot below.
Please provide me the step by step process to achieve this requirement and im new to this widgets and pages
and please let me know the process that how to navigate and how to check which are related to this SP

1 REPLY 1

Ankur Bawiskar
Tera Patron

@SravaniP7164971 

add that custom Stage field in Info fields under Standard Ticket Configuration for RITM table and then it will start seeing on ticket page

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader